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KAVAL ships most US orders via UPS or USPS Monday through Friday. Please make sure to provide street addresses and not PO Boxes. Typically, orders placed by 2pm ship that day. (High volumes at our warehouse may occasionally cause orders to be delayed). Please note that Next Day Air orders will not deliver on Saturday unless specifically requested to CustomerCare@kaval.com. International Orders will ship via DHL Express with duties and taxes charged at checkout. Note: International returns are the responsibility of the customer.

Return & Exchange Policies

Return & Exchange Policy

KAVAL is extending its return window for all purchases before the holidays in 2023. KAVAL will accept unused, unwashed (or dry-cleaned) and undamaged merchandise (in original packaging) for a full refund or exchange - as long as items are postmarked for return by January 5th.  Items returned outside this window may be eligible for a store credit, if returned in good condition. (Please note the normal return window is 20 days from the date a package is delivered)

All items must be returned in original condition with all tags attached and original packaging, including branded boxes, garment bags and dust bags. When trying on footwear, please ensure soles do not get damaged.

KAVAL reserves the right to deny a refund if the merchandise does not meet policy requirements.   Please note that if an item is deemed damaged and ineligible for a refund, it can be returned to a US-based customer for a fee of $5. 

For any questions, please contact: CustomerCare@kaval.com

Click here for RETURNS PORTAL.

Updated June 10, 2022

Styling Services

Questions about Style, Fit or Horse Show Attire Rules?
Please provide your contact information and question(s) below. One of our stylists will respond within 24 hours.

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Please note: Compressed air canisters are considered flammable and so by law, must travel by Ground Shipping (not Next Day Air).

For the same reason, KAVAL cannot ship canisters outside of the Continental United States and Canada.

Please contact CustomerCare@kaval.com to make arrangements for airbag purchases outside the United States.