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Customer Care

Return Policy

KAVAL accepts unused, unwashed (or dry-cleaned), unworn and undamaged merchandise for a full refund or exchange within 15 days from the delivery date.

All items must be returned in original condition with all tags attached and original packaging, including branded boxes, garment bags and dust bags. When trying on footwear, please ensure soles do not get damaged.

KAVAL reserves the right to deny a refund if the merchandise does not meet policy requirements. For any questions, please contact: customerservice@kaval.com

Styling Services

Questions about Style, Fit or Horse Show Attire Rules?
Please provide your contact information and question(s) below. One of our stylists will respond within 24 hours.