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Return & Exchanges

Return & Exchange Policy

KAVAL accepts unused, unwashed (or dry-cleaned), unworn and undamaged merchandise for a full refund or exchange within 20 days from the delivery date.

All items must be returned in original condition with all tags attached and original packaging, including branded boxes, garment bags and dust bags. When trying on footwear, please ensure soles do not get damaged. Please note: if an item is deemed damaged and cannot be refunded, it can be returned to customer for a $5 fee.

KAVAL reserves the right to deny a refund if the merchandise does not meet policy requirements. For any questions, please contact: customercare@kaval.com

Styling Services

Questions about Style, Fit or Horse Show Attire Rules?
Please provide your contact information and question(s) below. One of our stylists will respond within 24 hours.

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Information


Please note: Compressed air canisters are considered flammable and so by law, must travel by Ground Shipping (not Next Day Air).

For the same reason, KAVAL cannot ship canisters outside of the Continental United States and Canada.

Please contact CustomerCare@kaval.com to make arrangements for airbag purchases outside the United States.